Returns & Exchanges
We want you to be completely satisfied with your purchase from Natural Baby Sco. If for any reason you are not happy with your order, we’re here to help!
Return Policy
- Items must be returned within 30 days of delivery for a refund or exchange.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
- Some items, such as personalized or hygiene-sensitive products, cannot be returned.
How to Initiate a Return
- Contact our customer service team at [email protected] to request a return authorization.
- Once approved, pack the item securely and include the original invoice or packing slip.
- Ship the return to the address provided in your return authorization email.
Refunds
- Refunds will be processed within 5-7 business days after we receive your return.
- Original shipping costs are non-refundable.
- You will receive an email notification once your refund has been issued.
Exchanges
- If you need a different size or color, we’ll gladly exchange your item, subject to availability.
- Exchanges follow the same process as returns.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We’ll arrange a replacement or refund at no additional cost to you.
Final Sale Items
Certain items marked “Final Sale” cannot be returned or exchanged.
If you have any questions about our return policy, feel free to reach out to our customer service team. We’re happy to assist you!
Thank you for shopping with Natural Baby Sco!